On pick up the car allocated was unsuitable (no isofix). We had called a week before to ensure the isofix requirement was known & told a note would be added to the booking so that we had a suitable car. Problem quickly resolved & a suitable car provided. Drop off - fine but a bit unclear wha
MelanieI only would say to improve the details of the places / offices to pick up - drop off , it was not straightforward for me to understand. All the rest was great
Belén
I’ve booked a car for 1€ it was a MPV Citro c4 spacetourer.I’m sure because I checked multiple times logging me on your website. Until the pick up day and change for a Citroen C3!then was the Opel corsa at the counter!we were speaking about heading back to PARiS 1100kms! , so I had to pay an upgra
Florian
Arrangements had to be made for pick-up and drop-off because the reservation was not handed soon enough to the centers. Pick up was only possible 2h after normal schedule...
ThomasTerrible pick-up at Bilbao airport; it took one hour and no one was available to do a check of the car
IONAAdditional info required at pick up for HERTZ. 1) drivers licence code to confirm points on licence and 2) bank or credit card statement of the card used showing address and matching to drivers licence. The bank statement was unexpected and I had to download at hire desk to get the car.
RichardYour online booking process indicated a 5 door saloon. The car we got was a small hatchback.
Tanuj